A practical improvement exercise
Walk through arrival, unpacking, making a drink and preparing for bed. Record three moments where a guest would have to guess or search. Choose an action for each before adding optional extras.
Issue 1
Issue: ________________________________
Action and person responsible: ________________________________
Complete by: ________________________________
Issue 2
Issue: ________________________________
Action and person responsible: ________________________________
Complete by: ________________________________
Issue 3
Issue: ________________________________
Action and person responsible: ________________________________
Complete by: ________________________________
Keep the process useful
After each stay, record a useful question, fault or piece of feedback and decide whether the checklist needs changing. Review booking rules as available dates change. Recheck the full property before a new season or after a long empty period.